Data recovery bench · Plymouth · Tavistock · Truro · Falmouth · Saltash
A pocket external clicking away and never mounting. A memory card your computer keeps offering to format. A USB stick broken at the connector. A Mac stuck on a flashing folder. A RAID one member down. Across Plymouth, the files usually remain on the media in every one of those. Assessment costs nothing, one written figure follows, and on most work a failed recovery is not billed.
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What are we looking at?
Pick the closest match. It sets what gets tested first.
A matched donor head stack was fitted. The surfaces either side of the scored band were read, and the photo library rebuilt from the image, not the drive.
Every disk came out and was copied before anything at all ran against the array. The rebuild then took place in software, on those copies, and the shared folders opened exactly as they always had.
An image of the card was taken before a single piece of software touched it. The directory was then repaired on that copy, and each frame carved back at full size.
The recorder's disk was copied behind a write blocker. Decoding its proprietary video format against the time codes gave the one hour the insurer wanted, which left here as a file on its own.
Court & insurance work
Most jobs finish on the day the files go back. Others do not — an insurance claim, an employment tribunal, a falling-out between employer and employee. Work like that is handled as evidence from the moment the box is opened. Copies are taken behind a write blocker, hashes verified, the exhibit given a reference, and each step written down as it is done. We also state what could not be read, and the reason.
Machines, disks and cards are copied first, and the examination is done on the copy with the method written down as it goes. Solicitors, insurers, employers and private clients across Devon and Cornwall instruct us. Authority to have a device examined has to be yours.
Clips deleted, or shut inside a recorder that will not start. Old footage gets written over, and how quickly depends on the box and the way it is set up, so ring early. The disk is indexed by time code and the section you need is exported.
Ring the bench, or use the panel higher up this page. A case number is issued, along with instructions on packing so the device survives the journey.
It goes to the intake lab at Bristol — insured and tracked — or you hand it in. Either way, the journey back is paid for.
An engineer establishes what has gone wrong and how much can honestly be read off it. That costs nothing and ties you to nothing.
Nothing chargeable begins until that number is in front of you, together with what was found.
Anything recovered travels home on fresh media. The case stays open until you have been through all of it.
Within one day of sending of my hard drive to Plymouth Data Recovery we received a phone call from a recovery engineer explaining the problem with our hard disk in detail. 2 days later we received an email with a full listing of what they had recovered. One day later we received back the data via a courier. This was their standard service, fantastic!
An absolute life saver, my heart stopped when my Mac stopped working as it contained all my personal and work data. A fantastic job by Plymouth Data Recovery.
You pay for what you get and in this case I paid and got my full data back, fantastic level of service!
A drive on its way out deteriorates with every spin-up. Take it out of service, and let us say what can still be read. That part costs nothing.